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"We were pleasantly surprised by the high standard of professionalism with which Real Solutions and its small team of young, committed and enthusiastic people presented themselves. As a result, we outsourced our entire recruitment process to them and I am happy to say that their delivery exceeded our expectations."  
Sashin Joshi
NIC Asia Bank Ltd.

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Thoughts From Upper Management:

Quote from a recent meeting: "We are going to continue having these meetings, everyday, until I find out why no work is getting done".
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  Your Employee Represents Your Brand Name!

Your customers form an impression about your company when they walk through the door and are greeted by your customer service employee or they receive telephone calls and answer your customer. Your customer service employee's professionalism represents your company's brand. To properly reflect your brand they must represent your company through their appearance, behavior, attitude, business manners and communication skills.

Our Customer Service Excellence Training program will improve the way your reception/front desk/sales/client relation personnel interact and communicate with your customers or clients. These time- tested skills and techniques are proven to lower customer turnover, dissatisfaction, frustrations and reduced stress on your other team members.

Training Methodology:

Role plays, Participatory understanding exercise, Interactive learning game

Who can participate?:

Any Employee who is/are working in any of the following Department/Unit: Front Desk, Customer Service, Sales/ Marketing, Client Relations

Training Details:

Venue : Real Solutions Training Hall
Investment : NRs. 4500.00 Plus VAT,
Early Bird Discount 10% before 7 days
Group Discount of 15% for group of 3 or more
Duration : Two hours/day for 5 Days
Date : 22nd - 26th June, 2014
Time : 7:30 am to 9:30 am

What Past Trainees have to say about the same course?

"Such Training should be conducted time & again for the development of every citizen of Nepal." ~ Prerana Laxmi Karmacharya, Civil Bank

"I liked it very much and the training was really result oriented,." ~ Naaz Banu, Dabur Nepal

For Registration
Contact 014106705/06, 9802075556

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Next tentative date for Customer Service Excellence Training

  • 20th-24th July, 2014
  • 18th-22nd August, 2014


Upcomming Training on June:








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