Your customers form an impression about your company when they walk through the door and are greeted by your customer service employee or they receive telephone calls and answer your customer. Your customer service employee's professionalism represents your company's brand. To properly reflect your brand they must represent your company through their appearance, behavior, attitude, business manners and communication skills.
Our Customer Service Excellence Training program will improve the way your reception/front desk/sales/client relation personnel interact and communicate with your customers or clients. These time- tested skills and techniques are proven to lower customer turnover, dissatisfaction, frustrations and reduced stress on your other team members.
Role plays, Participatory understanding exercise, Interactive learning game
Who can participate?:
Any Employee who is/are working in any of the following Department/Unit:
Front Desk, Customer Service, Sales/ Marketing, Client Relations
||Real Solutions Training Hall
||NRs. 4500.00 Plus VAT,
Early Bird Discount 10% before 7 days
Group Discount of 15% for group of 3 or more
||Two hours/day for 5 Days
||22nd - 26th June, 2014
||7:30 am to 9:30 am
What Past Trainees have to say about the same course?
"Such Training should be conducted time & again for the development of every citizen of Nepal." ~ Prerana Laxmi Karmacharya, Civil Bank
"I liked it very much and the training was really result oriented,." ~ Naaz Banu, Dabur Nepal
Contact 014106705/06, 9802075556
Download Registration Form
Next tentative date for Customer Service Excellence Training
- 20th-24th July, 2014
- 18th-22nd August, 2014